Thank you for choosing PetnCare. We respect your privacy and are committed to protecting the personal information you provide to us. By visiting our website or making a purchase, you agree to this Privacy Policy and our Terms & Conditions. If you disagree, please do not use this site.
This policy applies to:
- “Visitors” — people who browse our website without purchasing, and
- “Customers” — individuals who place an order with us.
1. Information we collect
1.1 What you give us
When you register an account, place an order, or contact us for support, we collect information such as your name, email address, phone number, shipping and billing address, and any photos or details you provide for returns or support.
1.2 What we automatically gather
We collect information from your device when you visit our website — for example, IP address, browser type, usage data, time spent on pages, cookies, and analytics.
1.3 Cookies and tracking technologies
Our website uses “cookies” and similar technologies to improve your experience, remember preferences, secure our services, and analyse site traffic. If you block cookies, some features may not fully work.
2. How we use your information
We use the information for the following purposes:
- Process your orders and fulfil purchases.
- Communicate with you about your orders, shipping, support, or returns.
- Improve and secure our website, product, and services.
- Send marketing messages.
- Comply with legal or regulatory obligations.
3. Sharing your information
We may share your information with third-party service providers who help us deliver the service — for example, payment processors, delivery partners, hosting providers, or analytics vendors. These partners are bound by contract to protect your data.
We do not sell your personal information.
We may also share information if we believe it is necessary to comply with law, protect our rights, or prevent fraud.
4. Security and retention
We use standard security measures (such as encryption, access controls and secure servers) to protect your information. We keep your data only as long as needed to provide our services, comply with law, settle disputes or enforce agreements.
5. Children’s privacy
Our website is not intended for children under the legal age in your jurisdiction (e.g., under 18). We do not knowingly collect personal data from children. If we learn we collected data from a child without valid consent, we will delete it.
6. International transfers
If your personal data is transferred outside India (for example, to cloud services in other countries), we will ensure appropriate safeguards are in place.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (subject to legal restrictions).
- Withdraw consent to marketing communications.
- Opt out of certain processing or object to profiling.
To exercise any of these rights, please contact us at connect@petncares.com with full details of your request.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will publish the updated version on this page and include the date of revision. Your continued use of our website after changes means you accept the updated policy.
9. Contact us
For any questions, concerns, or requests regarding your personal data, email us at: connect@petncares.com.